Business, Legal, Medical, Academic, Professional, etc. English for Specific Purposes World Online Journal for Teachers ESP W |
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The list of references about conflict and ways to resolve conflict prepared for a workshop at the SPELTA conference (October 2002).
Alice Murray
CONFLICT RESOLUTION RESOURCES
BOOKS
Bolton, Robert. People Skills. New York, NY: Simon & Schuster, 1979.
Cole, Kris. The Complete Idiot's Guide to Clear Communication. Pearson Education, 2002.
Fisher, Roger and William Ury. Getting to Yes. Boston, MA: Houghton Mifflin Company, 1991.
Goleman, Daniel. Emotional Intelligence. New York, NY: Bantam Books, 1995.
Thomas, K. and R. Kilmann.Thomas-Kilmann Conflict Mode Instrument. Palo Alto, California: Xicom.
Ury, William. Getting to Peace. New York, NY: Viking. 1999.
Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New York, NY: Bantam Books. 1993.
INTERNET SITES
Communication Skills: Teamwork Resources
http://spot.colorado.edu/~wehr/40GD1.HTM
Conflict: Influence and Dealing with Differences
ttp://faculty.css.edu/dswenson/web/6300-OBOD/conflictteam.html
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